BAD SERVICE BY TELKOM CALL CENTRE CONSULTANTS

we have been a client of Telkom Mobile for years. it is said that we were advised incorrectly by Telkom Consultant who work in the Call Centre. As a business we now have to pay more than what we asked for and by the look of things this is going to impact our mobile financial budget badly going forward. I mean we asked a simple question with regards to our contract that ended this previous December.

all we wanted was to do a comparative contractual agreement versus a prepaid ( Taking into account all the benefits/services of the contract) based on the last amount that Telkom charged us. And guess what, the consultant said it would be cheaper to move to prepaid. Having reviewed this, i then visited Telkom Mobile in Centurion Mall and spoke to the consultant on the Desk, only to find out that it would have been to keep the contract running month-month as it was because now we will have to pay more just for 1 handset and let alone the other one.

This is a disgrace for a business contract. I feel we have been taken taken for granted and there was never a thorough review/comparison made by the Call Centre consultants. They just answered whatever they could answer.

BAD SERVICE FOR BUSINESS, VERY BAD.