Bad service by Telkom

Good day, I am writing this review, as I feel this must be brought to the publics attention and TELKOM. My mom's telephone line/service was cancelled after having this telephone line for 38 years ( ********** ). On the 13th of May 2019 my was mom, Mrs MJ Bunce contacted Telkom on 10213 and was informed that the service/line was cancelled after discovering that the service was registered in my Late father's name, namely AC Bunce and that the identity number as per their records was my mom's identity number. My Late father passed away 10 years ago and only now this was discovered.

My mom discussed the above with several call centre staff members. After she was told by a certain M Chubab, with e-mail address ********** to forward an copy of her identity card, marriage and death certificate of my Late father, that she will forward same to the cancellation department and request reasons for why the line/service was cancelled and request that same be reconnect.

My mom also requested her to copy her in the e-mail, which she failed to do, my mom requested this to enable her to be kept informed of the progress. This already is an indication that the e-mail was not e-mailed to the cancellation department.

My mom phoned again on Monday, spoke to someone else, a lady, after explaining everything all over again, she requested the person "what would you do if this happened to you" the lady rep**** to her "this is about you not me". Is this how customers get treated?

To date hereof nothing is sorted out. My mom's brother and wife is living with her, her brother has grade 4, the highest critical emphasime, which he is permanently on oxygen.

Even though my mom has a cellphone, with a minimum airtime, so as my Uncle, his wife and my brother has top up contracts, in emergency cases my mom uses her landline to call Vital Air to arrange oxygen bottles and my brother who has an disability.

If an emergency has to arise, how can she use the landline. After so many years my mom always made sure that her prepaid landline had funds on and paid her yearly fee on time .

I am disappointed and discussed of the service that has been given to my mom who is an pensioner, after several years of being a client.

I am referring this review to the Ombudsman for Telecommunications, Hello Peter and on Telkom's web page, for the bad service and that nobody is interested in assisting my mom to sort out the problem and reconnect her line.

Thanking you Mrs Michelle Bunce-Kroukamp PS: My mom can be contacted on **********