BAD SERVICE BY TELKOM

I BOUGHT MO'NICE 450 GB NIGHT DATA ON 02 AUGUST 2018 AT R59. RECEIVED SMS PURCHASE CONFIRMATION AND DEDUCTION CONFIRMATION R59. FROM ********** 384 AT 01:41 AM AFFECTED NO. IS ********** 755. BUT NOTHING WAS ALLOCATED AND THEY DON'T HAVE ANY RECORD OF PURCHASE. I HAVE BEEN CALLING THEM SINCE FRIDAY THEY CANNOT ASSIST OR REFUND ME.