BAD SERVICE BY TELKOM

Telkom is by far one of the worst service providers ive come across. The company i worked for was unfortunately liquidated last year August & i kept paying my Telkom subscription fee up until December when i had no income, i later visited a Telkom store at Mall of Africa where i put forward a request for the debit order to be moved to my husband's account & they flatly refused & weren't willing to suggest an amicable solution in this regard. i then decided we'd transfer funds from my husband's account in order to honor the debit order & this didn't work either his salary gets paid post the telkom debit order. i have done everything humanly possible to resolve this matter, ive been to the Mall of Africa store more than thrice, ive called their call centre & they recommended that i log a dispute on the additional charges (250) per month on debit orders not honored. my monthly premium is 369.00 & my account is 4 months in arrears but lo & behold - my statement is sitting on a staggering 2400.00 which includes the 250 charges as per Telkom, my services were suspended 3 months ago & im willing to pay for a service i never even used as to honor the contract however i'm not receiving responses/assistance despite having logged a dispute for the 250 charges to be waived.

its almost always impossible to get hold of them telephonically & when you do the agents are not even positioned to assist, they always recommend for one to log disputes on their dashboard but there's never a response. very frustrating!