Bad service by Telkom

I have a major problem with Telkom. A major one.

I was debited R1205.40 instead of R646. Sensibly, I am owed R559,40 by Telkom.

Time without number I called the Telkom consultants to sort this issue out and the respond that I get everytime is that the money does not reflect on my account because it was debited by the debit collectors.

The matter worsens because I received a Telkom statement stating that I owe Telkom 1,296 on the 5th of April which is due by the end of the month. My issue was how does Telkom issue out a statement when the money debited for the previous month has not yet refelected? Does that mean that the statements that they issue are defective?

They promised that a Telkom Team Leader will call me within the next 24 working hours but that has never happened.

I request that Telkom amends their statement for the month of April and I get paid amount of R559,40 which belongs to me.

This is what you call bad service.