Bad service by Finrite insurance from Telkom

I want toshare this bad experience I've experienced with Telkom TWICE, I'm not happy at all about the service I've been receiving. I bought an iPhone XR and insured it with Telkom Finrite I lost my my phone went and there to claim the phone they told me stories about sending an email of which I did but they said they didn't receive any when I went back. I carried on paying for the lost phone including the insurance that didn't help me. Last year I bought another iphone XR and insured it with the same insurer it too got lost on the 7th November 2020 followed proper procedure to make aclaim on the 9th November 2020 it's been 4 months now. When I made a follow up they told me they did not receive an email.Ive sent them the second email on the 27th January 2021 and they told me they will get back to me.I have not received any communication from them till today. I'm still paying full amount every month. I've never experienced any of this through Vodacom.I am kindly making a request to be assisted on this matter.