RL
Regan L
1 reviews | Active since Nov 2012
29 Mar 2016, 16:30
Bad Service by call centre and Kenilworth Branch
Hi, Phoned into Telkom to complain about waiting time for a Fix Line Look Alike - after holding on for 15 minutes I eventually got through only for the operator to cut the call as she was not capable.<br> <br> The stole the lines in September and my dad has been without a fixed line - He went into the KC branch and they told him that his name will be put on a waiting list.<br> <br> Everytime you go in, they tell you they are still waiting on the phones - they are unable to tell you when the phones are arriving - <br> <br> What is infuriating is that there is no number to contact them on, so you need to drive there every time.<br> <br> Telkom is absolutely pathetic!!!!
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Replies (1)Telkom's replyOfficial
29 Mar 2016, 16:55Hello reganlamb1977,
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM217857.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM217857.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Telkom's reply29 Mar 2016, 16:55
Official
Hello reganlamb1977,
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM217857.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM217857.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
