Bad Service Bluff Store Durban

I cancelled my contract with Vodacom as I was told by Telkom that the process is easy to get a new contract with telkom and port my number. I have been to the telkom store in the bluff branch in durban 5 times since 7 July 22 and up to date, 15 July 22,they have not been able to port my number. I have emailed the manager with ref ***, IT ref logged for port in Email : *** and no reply. They are not able to give an explanation why they can't do the port and why there is a delay.