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1 reviews | Active since Sept 2016

28 Sept 2016, 17:10

Bad service/ billing error

<p>i have been incorrectly billed since April 2016 and coountless effort to get telkom to fix the isue but until this date the issue is not being resolved. Billing department is saying its a store issue and the storeis saying its the biiling dpt issue</p>

0
Replies (3)
Telkom
Telkom's reply29 Sept 2016, 08:17
Official

Hello phindile-mashapa

This response serves as confirmation that your query has been received.
Your reference number :

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.

Regards
Noleen
Telkom Social Media Team.


Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply29 Sept 2016, 08:26
Official

Hello phindile-mashapa

Apologies for the above response.

Your reference number AI***, has been sent to our billing team for their attention.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply04 Oct 2016, 13:04
Official

Hi Phindile Mashapa,

kindly be advised that we tried contacting you with no luck.

we have sent your query to our billing team, they will be in contact with you.

Regards
Launa
Telkom Social Media Team.

Best regards,