BAD SERVICE

I bought a contract LTE router that was delivered to me on the 20 May 2020. The route was connected and everything worked fine till the Morning of the 22 May 2020. I send a report to Telkom the evening for technical support. On the 23rd I contacted their call centre and spend nearly R220 on calls to them. At the end I was asked to take the router to the shop in Paarl.. I spend more than two hours in queues for support. First I was told it is the sim card and I went o go fetch my documents. This time I was told that it is the router and the consultant report that a consultant or technician must attend to the router. I felt like giving the router back and asked how many days I have to cancel my contract. 7 days he said and I tried the evening, but because it is a new contract I don't have the necessary information. The next day the 25th I received a call from Telkom. The operator while I was busy explaining said nothing and the next thing I heard was music for nearly 20 minutes. Speaking to an consultant who listened to my complaints and could not helped me, frustrated me further. I think that was the last straw and at this moment Telkom is the worst company to deal with. The consultant Send me back to the shop or said I must phone the 081180 number that I spent R220 on. I am urgently in need for the use of internet .