JT
Janeline T

1 reviews | Active since Jun 2016

17 Oct 2016, 08:08

Bad Service Beginning to END!

<p>I canceled my Telkom account after having the worse service from the moment I first contacted Telkom to installed my line 4 months ago and the bad service just continues....after I now still suffer with this bad, non-existing service....</p> <p>Telkom installed my line without telling me that I would not come with an handset....SURPRICE!!! I could therefore never use it as a telephone line.</p> <p>I requested Telkom to cancel my services in the beggining of Sept....after a 2 week waiting period for them to respond to the cancelation request the first excuse they could not stop the services was that my Service Provider first had to stop all their services. SO I conntacted Axxcess and requested for them to stop the service, which they did.</p> <p>AS FAR AS I KNOW I HAVE HAD NO TELEPHONE LINE SINCE THE BEGINNING OF OCT!!!</p> <p>In my repeated cancellation request to Telkom, I kept asking to be communicated with via e-mail (in wrighting) since 1. I've only had lies from Telkom since the very first time I contacted them. 2. Depending to which person you talk to at Telkom, you will always get a diffrent strory. 3. I'm in meetings and paid by the hour at my work, so I can not get into an discussion with people during working hours. 4. It simple rules out any misunderstandings.</p> <p>YET!!!! Telkom keeps phoning me during meetings AND when I then give them an alternative time to please contact me an hour later after the meeting, THEY DO NOT PHONE BACK.</p> <p>I just got a lovely big bill again today, which I have not idea of why and what is going on!!!</p> <p>Telkom PLEASE WAKE UP!! COMMUNICATE CLEARLY IN WRIGHTING AND FIX MY ACCOUNT THAT HAS BEEN CANCELED SINCE THE BEGGINING OF OCTOBER AND USE THE R700.00+ ****** FROM ME TO SETTLE THIS ACCOUNT!!!</p>

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