Bad service

I had 2 landlines with Telkom. The one was portered to Mweb to a voIP phone on the 13 January 2021. On the 19 February 2021 I called them to cancel the 1 line. They cancelled both lines. On the 22 February 2021 I called them to reinstate the cancelled line. Nothing was done. On the 26 February 2021 I spoke to Franklin and he sent a mail to the person that cancelled the service to reinstate the line as there was no instruction to cancel both. Nothing was done On the 8 March 2021 I sent my concern to the CEO of Telkom Mr Maseko. I have also not received any reply. The line that was cancelled was ***