Bad Service! Bad Feedback! Bad Communication!

When following up this morning on my company business internet line installation (after holding on for 27 minutes i might add), I was given incorrect feedback. My fault that was logged for a technician to replace my internet line ended up being a fault logged for experiencing network problems in my area??? <br> <br> When I tried to communicated with the arrogent service agent on the other side of the phone, I was basically told that I am wrong and she is right - eventhough she gave me feedback on the completly wrong fault that i did not even log.<br> <br> I called back a second time - this time holding for 46 minutes before my call was answered. I had the exact same feedback. When trying to correct what my original call was for, I get told to wait another day for the technician (that had to be there on Friday already) and call them back if no one pitched up.<br> <br> Talk about bad service?! I wish there was a different company supplying telecommunication services in South Africa!<br> <br>