Bad service , bad attitudes? Unhelpful staff

Good day, I don’t know where to start with regards to the terrible service received from the branches and the head office.

My contract was scheduled to end in October 2017.

Ever since this time and upon submitted the cancellation of debit order forms requested - I’m still being debited monthly , with no valid reason.

I’ve attempted to obtain the necessary information about why it’s still happening and no one can help me. What are the branches or head office there for if you can’t even give your clients the necessary feedback.

I have paid many reversal fees to get my OWN money back which you’ll never refund me for.

What does it take to get your debit order cancelled when you know you’ve kept your end of the bargain. Why are you so unwilling to cancel yet eager to sign us up.

I’m disgusted by your horrible service and will never advise any friend , family or colleague to make use of your services.

You owe me an explanation.