Bad Service / Bad Attitude

I have been having an issue with my Hellkom Adsl line for the past two months , i have only had a chance to log a fault the other day . I spoke to two different consultants on two separate occasions and the both of them reset my ports on my modem . <br> <br> The second one though logged a fault for my line , because there might be a problem with the exchange. I called back today to find out what was the situation with my line an agent answered my call . I gave her my telkom number and i told her what the problem was , she basically said that a fault has been logged and that there isnt a problem with the exchange, which i was never given any information about not an sms not a call. I didnt like the condescending attitude she was giving me like i was suppose to know this information.<br> <br> I am very tech savvy unlike some of these Telkom so called agents and i know how to check for faults . Then she gets irritated with me telling me that a telkom technician will come to see me and that there is nothing she can do for me since my ports have been reset already. She just wanted to end my call and not help me further , no wonder telkom is losing customers.