Bad service.

Goodmorng all.. To whom it may concern I'm writing this with a sad heart, and being the most unhappy telkom customer, sometimes in 2019 I had a contract phone with telkom, that came with a simsards and the contract ended Jan 2022, I called telkom end of Jan 2022 to cancell my contract as it is ended and due for an upgrade, and I have received an sms from telkom on the 4 th Feb 2022 to say my cancelation is been acknowledged heres my case/Ref ***2 numbr and the message from telkom( Dear CASCA RADEBE, your request to cancel a Telkom service/s has been received. Your case is ***2. Kindly note, that it may take up to 2 months for the billing process to be completed after cancellation) of which they are stlill derbitting my Acc tilll this day.

Now tht I was due for upgrade I spoke to telkom, to upgrade with a rooter this time my first rooter was delivered and Activated on the 18th Jan 2022 of which it was faulty the was no connection at all from day one of delivery I called thm the courier guy came to fetch it. and I expected them to cancell it cause it was faulty as is has never worked,

On the 10 th Feb 2022 and 2nd rooter was delivered tht one worked perfectly so from day one til this day.. until on the 30th of March 2022 which is last week wensday whn I get an sms from telkom saying( Dear Telkom Mobile Customer. Your balance for account number *** is R737.0 for this month which will be deducted via the monthly debit order.) of which is been derbited on the 31 st March 2022 and I expected thm to derbit only R269 for the new well functional rooter of wich last month R569 was debited on my Acc I stil ignored the 569 being debited, meaning I must stil expect more money to be derbited from my Acc whn m only expecting them to deduct only R269 for my rooter

After all this drama now from telkom tht I was not evn aware all this time I thought evry thing is sorted after, all of a sadden I received the R737 message from thm, I called telkom immediately to find out haw come so much to be deducted only to find... 1.my first contract Samsung phone with simcards was never cancelled.... 2. My faulty rooter that was collected was never cancelled .... 3.the rooter that is perfectly functioning was now added as the new contract haw so🤷♂️🤷♂️meaning I now have 3 contract with telkom of which I am supposed to only have only 1 contract for only R269 I can't have so much telkom contract being alone. Hello Peter pls help wher iam right now m so miserable will never advise my frends to have contracts with telkom they robbing us day light