Bad service

I have a problem with your data service, when i connect to internet during the night data it consume from my day data which i don't understand, i'm using all network data not even telkom data so you can't say i was on Roming that's the reason it always consume from my day not night, Telkom don't follow ICASA role . I called the call centre seeking explain on whats happening, ticket was logged on the 04 Feb 2023 till today i haven't receive any communication: Telkom SA: Dear Customer, Your query will be attended to.Your case number is ***4 Please do not reply to this SMS.