Bad Service at Tygervalley Branch

Good day

For the past two days we’ve had encounters at the Tygevalley branch my father had taken out a contract phone. We’ve found the phone to be problematic and returned it today. So today I’ve spoken to somebody and explained the scenario and he said it’s fine we should package everything and return it to the store, so that’s what we did.

So telephonically I’ve spoken to Grant and the way he spoke to me was unacceptable he spoke to me like we friends in Afrikaans “Jy en Jou hy vimy” which is not right had I been White it would’ve been Mr or Mrs but since I’m coloured I guess he can speak to me as he wants to. My father who was in the store heard all of this and was not impressed and asked him his name. He then asked why my father wanted his name then he was told that we not happy with his service. After all this he came out and said he can feel that the phone is abnormally warm and it could be a software issue. And then offers my father a brand new one which my father refused and said we don’t want it.

We were prepared to take another phone at this branch but with this bad service decided against it. This is not the type of service my father is used to getting since he is along time customer with Telkom he has a landline and adsl router with them. This is type of service is discouraging.

Kind regards Miranda Patrick Bernado