Bad service at Telkom Trade route

I went to Telkom Express at Trade Route and arrived there it was 11h30 and there was a queue which had 6 to 8 people. I stood there and after an hour I finally arrived at the door and I had to spend another 25 minutes waiting to be directed in. I was really not happy with such service and when I entered I was assisted by the consultant by the name of Sphiwe, very rude person I must say. By the way I wanted to do upgrade but I ended up wanting to cancel. I ask her a simple question why did i had to wait so long to be assisted. She just said with an attitude this things takes too long and even what I'm was there for will take too long. I expected her to apologize on behalf of the company because they know very well that they were very slow and she also had an audacity to tell me that she's doing me a favour as she was not supposed to help me. I ask her to direct me to the person who can assist me and she said unfortunately there was no one to assist.

I then just took my things and left, she didnt even try to convince me not to cancel my account. She just ok if you wanna cancel give me your ID as had my driver's license of which I didnt have. She said i must come back with the ID to cancel.

I'm working at the banking industry and the manager there, I know how to treat people but the service there really sucks. I need someone to rectify this asap and I want to be kept informed throughout the whole process.

Name : Phumlani Ntombela Cell number : ***