Bad service at Telkom stall at mall@lebo

On the 6th April 2022, I went to Talkom stalk at mall@Lebo to apply for a SIM card only contract, I was assisted by Mmathapelo who she said I should send my documents to Itu, which I did, and they said they will call me when the simcard is ready for collection. Days passed without any communication from them, I took upon myself to make follow up, and they took me from pillar to post but I kept making follow ups through calls, until today on the 6th of May 2022 after a full moth without winning. I was attended by a lady trainee named Tshepo(name provided by her as her name tag didn’t write her name just “trainee”). Tshepo(Trainee) service was very bad as she didn’t want to accept that her colleagues were wrong, but instead when I complained she said to me, I might be complaining only to find out that the contract will decline and she said I can take further if I want to, after we had an exchange of words with how bad the service is. I got the simcard but I am not a happy client, as I had to struggle for the whole month with something that could be done in an hour or less