Bad service at Telkom shop at Northgate Mall

I was at the Telkom shop at Northgate Mall at around 17:40 on the 25th of October 2017 to get an integrated data sim as my Adsl line had been down for 5 days. It was 17:55 when I got called by the consultant in the shop, she asked me to provide her with identification and I gave her my driving licence and immediately she said that she wont accept it as she wanted my ID book. I felt that she was sending me back to get my ID book as she wanted to go home at 18:00 instead of servicing the customer. This was contradictory behavior as well because the Telkom shop at Cresta Mall had accepted my driving licence as a valid identity document one day earlier. I tried reasoning with her but she just lead us out of the store. We waited to talk to the 2 other consultants, one said he was unwilling to talk to us as well saying that the shop had closed and the other looked at us with a very haughty and arrogant look, turned her face away and walked away. I hadnt expected the bad attitude and bad customer service from this Telkom shop in Northgate Mall. In addition I called the call center and the lady whom i spoke to said that as long as i can prove my id no whether it is producing my driving licence or my id book it should be fine. I am so frustrated and angry with the service i got in this store because the consultants were in such a hurry to go home instead of providing great service to their customers.