1 reviews | Active since Sept 2016

11 Aug 2017, 08:58

Bad Service at Telkom Mobile Ballito Junction

<p>On the 17 July 2017, I went to Telkom Mobile to get your July special (20gb +20gb) lte router. I was told it would work by the time I got home; but by Sunday the 23rd it still was not working. At which point i asked for the contract to be cancelled and redone at the 7 day period would be over at not allow me to make any further changes. The store manager at Ballito Junction then agreed and processed a new contract on Monday for me to sign. This contract was eventually working by the 27th of July. </p> <p>The problem lies in when I recieved my statement at the beginning of August . It shows 2 contracts when I am only supposed to have 1 as well as 3 admin fees, subscription fees and the incorrect value for the contract. ie R449 instead of R399. </p> <p>I have 3 other contracts with Telkom and my immeadiate family has another 3. I am extremely dissappointed that this network service is dropping so badly. I will not be renewing any of my Telkom contracts due to this.</p>

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Replies (1)
's update31 Aug 2017, 11:09
Reviewer Update
Hi It has been 3 weeks and this problem has not been resolved. My bank account has just been debited. This is really unacceptable. Please can this matter be resolved as soon as possible.