bad service at Telkom mobile

They phoned me and made an offer of a modem that is going to be 11G, of which I accepted the offer, it got delivered on Monday the 7thMay. it was said that immediately after receipt I must let them know to activate the sim. I did as instructed, which they said in 24 hours it will activated. today the 10May its not activated. it is the 4th day. when I phone them they said they need a reference number to log a call. their service is poor and I am very angry right now, please help expose these people hello peter please. I cant move at this point. I have been waiting for them since. when I phone they don't pick up the phone. one hold for hours to reach them and they are very rude. I spoke to 3 ladies by the name of Patience, Brenda and Stella.