Bad service at telkom mobile

I ordered a contact phone and a router at telkom in February, they never deliver it. In March they debited money from my account. I phoned asking why they debiting for something i don't have, they said they wanted to check if my account was active. Two weeks back they just delivered the router still with no phone. I kept on following up but they said its on the way. Today i phoned to cancel but they told me i can't and they don't have stock for that phone. I don't know if its that fair as I'm in need of the phone now.