Bad service at Telkom branch and Not Receiving Statements

21/07/18

Telkom service at the Phoenix Plaza branch requires improvement and I am disappointed.

I signed up for a contract last year, the BIG deal LTE Internet R139 pm × 24 months with a Huawei modem. On the contract, I ticked the option of post that asked by which method to receive statements. Till today, no statement has been posted to the address I gave nor was any emailed to me. Today I asked them to print out a statement for me in store and they still could not do that! Staff gave me a number for head office to phone using my OWN airtime while they could have phoned the head office instead! I was informed that the statement I requested would be emailed after phoning their head office. I wanted my statements by post. I was told only today (not when I ticked the option for post on application last year) that if I wanted that statements be sent by post it will cost me an extra fee! I have never had this issue with any other company. I had to phone head office while in store and they indicated they would email me this months statement which I await.

Since last September Telkom neither emailed me billing/statements nor did they post them and no results came about from my visit today. I urgently require statements to be sent via post to my address as per my initial request in the application agreement/contract.

Furthermore, clients should not be made to use their own airtime to make queries while they are in store. If there is a fee for receiving statements the client should be made aware of this upon application and it is the right of the client to recieve statements. Please sort this out.