BAD SERVICE AT TELKOM AND MONEY DEBITED FROM YOUR ACC WITHOUT A VALID UPGRADE ON SYSTEM. VERY BAD CUSTOMER SERVICE.

I am very disappointed with Telkom. First of all it is very hard to get them to contact you because their customer care consultants tell people they cannot phkne out. Secondly i did an upgrade on 26 March 2021 where I cancelled one contract and upgraded the second one. Thridly after i did the upgrade i was called back telling me that the pbone i chose was out of stock after i was told it is available, i then had to change my device, received another call for additional money that had to be deducted from my account for a powerbank money was debited from my account within 24hours. This morning i followed up just to hear there is no upgrade for me under my name, strangle i paid for something that i dont even have and still experience bad customer service with the only answer i got this far is "I dont know". Please guys do not make use of Telkom their services are poor and very bad.