BAD SERVICE AT TELKOM

I lost my phone almost a month ago and i'm still struggling with Telkom. It took me more than 5 consultants over the space of 2 weeks just to block my phone. On the first call i didn't have the IMEI no however the consultant that was doing the security checks told me she will be able to block it if i give her the full phone description which i did. Only to find a week later that nothing was done. I had to call family members to look for my phone box which is over 2 years just to get IMEI no. This baffles me as i have a CONTRACT with Telkom which i pay every month, how can't they have my phone details in case of emergency?

That was just the start of my problems as it is over 3 weeks and i'm still struggling to get a simple thing like a Sim swap done. I live in a town where there is no Telkom stores so i travelled past Durban to one of the branches on a Sunday and they advised they won't be able to assist because they need the call Centre to answer to unsuspend my number. Angry as i was i left.

Last week Saturday i went to a Telkom branch in Phuthaditjhaba. I experienced a rude consultant who couldn't have the decency to answer my simple questions because of my frustrations with the process. The response i got was " Telkom is a franchise and procedures are not the same with different branches". Mind you i had to go around the mall to look for an internet cafe in 2024 just to print my proof of residence which could easily been emailed. I mean they are going to have to scan it too??? (DBN branch accepted email)

Matter escalated with the consultant and the manager had to assist. Guess what? THEY STILL CANT GET AHOLD OF THE CALL CENTRE to unblock my number after 3 Weeks! Meaning i have to take leave during the week just to get a sim swap done??

I am sitting with no phone or number for almost a month. I won't even explain to problems I'm experiencing with the insurance.

I will never make a mistake of entering into another contract with them as the level of professionalism is terrible and i've never thought I'd have to right a review about any business until now. I am disappointed!