Bad Service at Telkom

I am writing this review to warn others about the profoundly disappointing service I received from the Telkom Express store in Clearwater Mall.

On 23 August, I app**** for a new contract for a Huawei Pura 80 Pro, which included a free gift and I added a Huawei watch I added to the deal. The consultant, Linda, promised everything would be ready in 1-2 days.

What followed was a comedy of errors and broken promises:

· Broken Promises: I had to call repeatedly for updates. I was told to come collect on Thursday, then told to come back on Saturday for the watch, which then wasn't there. · Missing Paid Item: The Huawei Watch has STILL not been provided, with no firm date for collection. · Incorrect & Inactive Service: They put the wrong SIM card in my phone! The number on my contract is different from the number in the device. For days, my SIM had no data, minutes, or airtime (R0.00), despite the contract being active. · No Communication: I was promised callbacks multiple times from the consultant and the manager. Not a single one was honoured. I had to waste my own airtime chasing them.

I have been completely inconvenienced by their negligence. I am now being billed for a service that was set up incorrectly and I still don't have the watch I paid for.

I do not understand how a major company like Telkom allows such shockingly poor service. Save yourself the immense frustration and avoid this store.

Telkom, what do you intend to do to fix this and compensate me for my wasted time, airtime, and incomplete order?