Bad service at Telkom

On 4 September2017 I went to Telkom Kenilworth to upgrade my cellphone contract. The consultant picked up ********** activity on my profile (someone unknown to me's name name appeared on it). The consultant did my upgrade and assured me that this will be rectified as I had all my necessary fica documents with me.

On 27 February2018 I went to the same store as to enquire why I can't activate my Telkom app as it states that my id number and cellphone number don't correspond.

First the consultant refused to help as I didn't have my id (even though I had my posted monthly invoice and valid driver's license) but later offered to check on the system where it was discovered that my id number don't appear on my account plus the other person's details were still on there.

I asked that it be rectified as there are obvious ***** happening but the consultant refused to help me because I didn't have my id. I was upset as I was reporting ***** but he refused to help. I asked to speak to the manager who also refused to help.

The manager instead took my cellphone number and said that the call center will contact me shortly. I was contacted by the call center qho said that they can't assist me over the phone and I need to go back to the store.

The store is approximately10km from my house and I don't think it's fair of them to let me drive up and down for something that was previously reported but due to there negligence nothing was done and now it becomes my problem.

***** is the ******** and intentional misrepresentation which causes actual or potential prejudice. Therefore even if no loss was suffered potential prejudice was still caused and constitutes *****.

Also if a crime is reported to someone and they refuse to assist if they are in a position to do so, this constitutes defeating the course of justice.

All I want is for my details to be rectified to prevent further *****.