1 reviews | Active since Sept 2012
Bad Service at Telkom
Good Day,<br> <br> My partner and I were at the Telkom Direct store in Canal Walk yesterday, 29 November 2015 at around 17:30.<br> <br> We were inside the store but all the consultants were occupied with other customers. We browsed around in the meantime in full view of the consultants. The consultant Yul Williams had made eye contact with us whilst he was attending to another customer.<br> <br> Another customer walked into the store and browsed around. Yul almost immediately approached this customer showing total disregard to us- Bare in mind we have been waiting to be attended to.<br> <br> Once he finished with this client, once again he attended to another client again showing disregard towards us. I approached him and alerted him that we have been here for 20 minutes and on two occasions he ignored us. His response: \Oh
We apologize for the service experience received.
Please be assured that we will escalate this matter and ensure that this kind of behavior is addressed. All necessary steps will be taken to prevent this from happening again.
We apologize once more. Hope you were assisted. If not please email us on *** and we will assist further
Regards
Basani
Telkom Social Media Team
***
We apologize for the service experience received.
Please be assured that we will escalate this matter and ensure that this kind of behavior is addressed. All necessary steps will be taken to prevent this from happening again.
We apologize once more. Hope you were assisted. If not please email us on *** and we will assist further
Regards
Basani
Telkom Social Media Team
***
