BAD SERVICE AS WELL THE BRANCHES

Requested DSL about 4 months ago. Telkom delivered the new router to my home and they did the installation, i went on holiday and in that holiday my router broke went to the Telkom store as it is under warranty they told me sorry i must buy a new one of a R1000.00!!!!!!! i have been phoning Telkom regarding my internet as the router was not working they told me i need to fix my router before they can fixed my line, i bowered an router from a friend as my router is under warranty, so after my friend bowered my a router my land line was down for 2 months telkom still debit me as i raised the query a long time, it has been no 3 weeks were my internet is down and phoning Telkom and all they are saying is the technician has been booked!!!!!! REALLY!!!!!

Telkom in their infinite wisdom can give me feedback as i need a new router ad my landline is not even a year old. I work from home permanently so connectivity is key for me. Tried explaining that to the call centre agents who promised me this will be escalated, and a Technician will be out today. Its 2pm and im still waiting, 7 calls later and no access to a supervisor to get alternatives to my problem.

Telkom's service delivery is pathetic!! This is not the first time i've experienced connectivity issues and struggled with getting Telkom to resolce my problem. The level of comprehension and understanding by both the call centre agents and sales department is atrocious. Unfortunately this is the only medium to log calls, so frustration levels on the customer side is extremely high. Supervisors need to ensure they train their staff properly especially when dealing with customers.

!!!!!! THEY NEED TO THINK ABOUT THEIR CLIENTS