Bad service as usual
I app**** online for J5 Prime (black) with 500mb Free me data
Ref nr : ********** 97A This was 1 of March 2018 On 9 March the R149 was taken from my account It is now 23 March 2018.
There is still no sign of the phone. How can this take so long? Is there nobody that can take ownership of issues like this? Like … lets say you do not have stock of the specific phone. Is there not somebody capable of figuring out that maybe you could offer me a different phone? It is not rocket science. This is basic customer service.
Hi francois-van-der-merwe-3,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Hi francois-van-der-merwe-3,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team