Bad service as always

I have a cellphone contract with Telkom which I have had for more than a year now. When I got the contract, the method of payment was a debit order. Randomly during the last month they decided they aren't going to process a debit order for some forsaken reason. Now of course I assume the debit order has gone through as it has for more than a year but no, it hasn't. How I would have guessed that it hasn't is beyond me.

I then get an sms from Telkom telling me that I am in arrears and I should pay immediately or they will shut off my services. Obviously this is surprising to me because how can I be in arrears if you processed your debit order.

I call Telkom to find out what is going on and ofcourse the agent doesn't know. Later that evening they shut off my cell service. I call again the next morning because how exactly am I going to function with no cell phone service. The agent just tells me I have not paid so I explain that there should have been a debit order processed so this is ridiculous.

Turns out they just decided they wont process a debit order so now I should EFT them every month. I am in awe of how useless they are. As soon as this contract ends I will be looking at other providers because this is not the first instance of bad service, they are too many to count and I don't have the patience to be fighting with your agents every other week, we have more important thing to do.