Bad Service as a new customer

Last month I got a contract with Telkom for adsl. All went well for a week or two then all of the sudden no internet. On the 28th of March I logged a fault with them waiting for someone to contact me to sort out the issue. Till today nobody has contacted me, been on the phone twice holding on for like 30min and mailing them and still nothing. Online it still shows in progress today its been half a month without internet and this is only my first month with Telkom. Is this tue wow service that you get?