Bad service and wrong information given through

About a month ago we were a telkom Mobile dealing with Marlon Adonis to upgrade my cellphone contract we filled in all the necessary documents and after 2 weaks nothing has happened I went to Tygervalley and got my phone the next day but needed to fill in all the forms again and on there system nothing showed that anything was submitted on my profile. We requested from Marlon when our tablets contract would be finished and he advice the one will be end Oct and other one end November so all our planning for budgets and money were goig on that information and know I must here that this is only in the next 3 to 4 months that our contracts will be ending. This is unacceptable service and I'm very upset with Telkom as all the info given through from them was a lie and know I must sit with a lot of trouble on my side.This is not acceptable and will have to think carefuly if we will upgrade our cellphones due next year.