Bad service and unsatisfied client

I app**** for the one with sim + router as advertised on TV for R269, But when I receive my package it was only the SIM card. I mmediately called the agent by the name of Bright to ask on why am I not receiving router? I received communication with their agent saying they will assist, till to date nothing is been done. Instead they debiting funds in my account. The following communication adhered with the customer service:” Hi Mpho, we have escalated your query to our online sales team to follow up and assist. ^MT2. After 5 days I followed up with them: Hi. Been hoping to receive a call from your sales team but till this pointing time nothing yet. All I am saying is no any other debit from telkom except the R139 one. “ Hi Mpho , we have escalated your query , further communication will follow on the matter” 8 days after their response nothing happened, I followed up again. Hi. As per the matter above, I here then receive a bank notification stating that you guys have debited an amount of R546.79 even after I have brought this matter to your attention.