BAD SERVICE AND UNPROFESSIONAL

<p>A week ago(24/04/2017) I sent a request tof notify telkom that from 25/05/2017 I will be canceling my contract.</p> <p> </p> <p>Since then I have not received any response from retention/ cancellation department to confirm if my request has bee received</p> <p> Today (01/05/2017) I called call centre to confirm if they received my request an agent who was arrrogant,unprofessional and not listening to my query , i told the agent that I am u able to go to telkom stores and sent a form via email I made it clear that I sent an email in writing to notify Telkom but the agent was just unprofessional he even call me"Chief " .Telkom Failed to assist I requested for supervisor as I ddint want to continue the conversation him. I waited almost 30 minutes on the line the call disconnected without getting assistance .even now I don't know if they received my email</p> <p>How ridiculous is that! Telkom clearly does not care about its customers' well-being and does not provide the services they need to. After 23 months with them i never missed my monthly payments but now i regret taking my recent contract with them. They do not respond to complaints or bad reviews.</p> <p> </p>