Bad service and unfriendly app

Tried contacting telkom as fibre line is down. 10210 said it's after hours. It's closed from Saturday. I downloaded the app using my mobile data. Communication via email, sms, and call does not exist, it doesn't work. All failed. I somehow managed to log a fault. When I try tracking, it says try again later, something went wrong. Telkom, your call center needs to be open at all times as we are paying for the service for 24 hours. Your contractors should be working to restore the lines. Bad service when no one contacts you, and no call center open.