Bad service and ********* business practice

<p>Telkom does not abide by thier own contracts we are made to sign in order to get a contract. I have had contracts with telkom since September last year and for the first and only time receive a statement January this year. Telkom does not debit according to the set debit date on the contract and if for some reason your debit bounces thier third party collection agency tries to debit without any communication to the client what so ever. The collection agency debits what they feel like, when they feel like. My bill was about R4300 this month. Telkom did not debit nor did they send a statement. I received a sms from them and call them immediately and got a reference number. I was told it will take up to 72 working hours for the to contact me and resolve the issue. I am still waiting for their call 147 working hours later. When I called I mentioned if they switch my line off before I am contacted I will go the legal route. This did not mater as they turn my service off. I made an eft and it took 4 working days for them to turn it back on, this was after spending 12 to 14 hours on the phone earlier with them and sending 3 proofs of payments. As a client you can only speak to customer care and no one else. You cannot request to speak to bill, as billing only makes calls and does not receive calls. If you as for thier legal departments contact details, there aren't any. If you google telkom legal department you find numbers which either do not work or just ring. I have lost over 50K in revenue because of telkom and about R 1000 in bank changes. All I want is their legal departments details</p>