Bad service and unable to resolve complaint

<p>I called on the 10th October to find out why my payment never went through. They told me that I was in debt and that I was charged. And the reason for this was because of end of August payment that never went through. The reason why it didn't go through is because I called on the 19th August to change my banking details. The agents advised that I need to make a manual payment and that the new debit order will go off end of September. I made the payment like they said but they still attempted to take the funds out of my old account. And to top it off my new debit order wasn't set up. I then logged a complaint on the 10th because now I'm having to pay extra at telkom and my old account because they didn't do what they said they will. The complaints turnaround time is 72 hours. I got no feedback and when I called on the 19th the advisor told me the complaint is resolved without anything being done and no feedback given. I was ****ed because my instruction was that they don't cut my service until the complaint is sorted. Logged another complaint on the 17th and when because my service was cut I needed to use my own airtime to call. After 72 hours I still got no response. I then called again on the 20th to find out that the complaint wasn't logged. Logged another complaint. But we not getting anywhere as they not getting back to me. It's not my fault the payment never went through. I had to give my banking details again. And because all of this I had a default on my name and extra charges. </p>