bad service, and unable to change to a new service provider

<p>I have had an 8mb line with telkom for about 4-5 months now, ever since we got the line we have had an extremely intermittent connection, ive spent hundreds of hours and rands on the phone to them to fix the problem, ive been told by 100 people that a fault will be logged but nothing ever changes and no one gets back to me, from about 3 months ago i have tried to change our line to a new service provider and have gone through the necessary steps to do so, however regardless of how many times i try to email them to put my line into the holding pool they never seem to acknowledge my request. i pay for an 8mb line because i need a consistent and fast internet connection, if telkom cannot provide this thats fine, but they make it seemingly impossible to change to a new provider.</p> <p> </p>