BAD SERVICE AND RESPONSE FAILURES

I have app**** for a cellphone contract with thisTelkom mobile, something i will regret forever! My money was debited on 23 March and up to today i am still waiting for my order (device to receive). When i call the call center i wait 20 minutes and when i get agents they dont even know where to transfer me to. The other one says the system is down while the other says the devices are finished. What the hell am i supposed to do now? you were quick to debit my money but now you cannot bring my phone! I am 2 seconds from cancelling this stupid account! Your service is the worst! My advice to all people, never consider Telkom mobile for a cellphone contract, they are useless!