PR
Pauline R

1 reviews | Active since Aug 2015

14 Dec 2015, 14:31

Bad Service and Response

Now one year - 78 contacts through various sites - Facebook, twitter, hello peter, Call centres, offices of Telkom etc. etc. 11 months and problems not resolved. On Hello Peter -Telkom has responded 5 times to my posts - Ref SM 134025 and promised action - since August. Still not solved. I receive emails and calls - but no action. Really don't know where any more. Seems that Telkom - as has the public - have accepted their bad level of service and cannot be embarrassed any more<br> <br> Once again the problem. Error message on 2 Telkom emails. Sender address rejected: Yahoo TOS - Telkom SAIX *** Blacklisted for SPAM'

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Replies (1)
Telkom
Telkom's reply14 Dec 2015, 16:28
Official
Hello Pauline Roux,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM178232.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media