Bad service and poor training of consultants

Bad service! It has been a month now since I app**** and "activate" my Telkom Vumatel Fibre account, but still I DO NOT HAVE INTERNET!!! I have phoned the Telkom call centre i cant even say how many times... I have visited Telkom Bayside Mall 4 times now... And still NO INTERNET I have been told that my Telkom order is not completed and I did not even receive an order number from Telkom. When i enquire how long this will take to be sorted out first thing i am asked is to supply my order number??? I then give my ID number and i can hear the consult struggling to pick my details up on the system.... I could also see on the faces of the diffent consultants at Telkom Bayside Mall that there is a problem and they struggle to pick up my order??? I also received a bill from Telkom for the Installation and for the router which according to them has been credited, but now Vumatel has also send me an invoice for their installation because Telkom has not Linked the account??? I was at Bayside Mall Telkom on 6 March 2019 where the consultant emailed her supervisor who will contact me? Today is 08 March 2019 and NO ONE from Telkom has contacted me... I have also emailed the complains department on the 6 March 2019 and still NO reply....

What does one need to do to get this sorted out??? I mean surely the consultant that handled my order Messed up, so now I am doing the run around and cant get this sorted out!!!