Bad Service and Poor Quality

I recently took out a Telkom contract (on my name) providing me with 5GB data 5 GB Night Surfer data. <br> The day that I took the contract out, I tried to connect to the internet but it didn't work because the deal was not closed by the consultant. <br> 10 days later, my data was depleted. I had not downloaded anything and my laptop updates at work. My cellphone was not connected to the wifi either. <br> I went to Telkom to query this, and not to my surprise, there were 3 customers before me that complained about the same contact and the depletion of their data. <br> The consultant called the head office and this was the response we received: <br> \Even if you are not physically downloading or browsing