Bad Service and Poor Communication

<p>I've taken my phone in for repairs in Wonderpark Telkom store at the end of January 2017 and was told that it will take a maximum of 3 weeks for it to be fixed. The last communication I got from the store was via sms two weeks later and it said they were waiting for payment from my insuarance. A week later I went to store to inquire if the phone was back and was told that they will communicate with me as soon as its back. I've since been going back and forth to the store to try and find out when I will get my phone back as I do not have a phone and I still get the same reply. Today is the 6th of March and I still sit here without a phone which I'm paying for every month. I do not understand why a phone that only cracked a screen and needed to be replace takes more than a month to be fixed and why am I the one that is always have to go out of my way to make contact with the store(They took an alternative number) to try and find out when I will get my phone back??</p> <p>I feel that someone somewhere is not doing their job and me, the PAYING CUSTOMER, have to suffer for Telkom's incompetence. </p>