AK
Alvin K

1 reviews | Active since May 2018

03 May 2018, 11:25

BAD SERVICE and POOR COMMUNICATION!!!!!!!!!!!!!!!!!!!

App**** for adsl via their telephonic sales department, was helped before i could even change my mind. Only to find out the next week that they don't install landlines in my area. I wasn't even contacted by the technicians they cancelled my order on my behalf without my knowledge. why didn't you tell me in the 1st place that you don't do business in my area before letting me go through all the effort of buying a new phone as per your request. just a pity you don't have competition in SA. BAD SERVICE and POOR COMMUNICATION!!!!!!!!!!!!!!!!!!!

0
Replies (1)
Telkom
Telkom's reply15 May 2018, 12:50
Official

Hi AlvinDeKock,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team