Bad Service and People who cant do thier work.

I phoned in on 01/09/2015 to request to have my line moved to my new address on the 28th. Today. 23/09/2015 after not hearing anything from Telkom i thought id phone in and just make sure everything is still ok to have it moved on the 28th. The person i spoke to told me there is no such request and now its going to take 21 days for them to deactivate my line at the old place and install it at the new place. This is completely unacceptable as i gave more than enough notice as to when im moving and just because some poorly trained staff could not do her job i have to suffer. Also the new tenets at my old place can just plug a phone in and use my line while i pay for their calls.