Bad service and passing the buck

I app**** online for a Huawei mobile Wifi on the 09- September-2017, the following day i received a call from ********** and ********** to do telephone vetting, i provided my details to the sales consultant, i received the devise on the 20th September 2017 today i tried activating the devise and i was advice by the contact centre agent on this number 081180 they refuse to assist me because my details were captured incorrect according to the agent My name was captured as Brain Robertson, and they can't assist i was told to contact 10213 sales department they refused to assist as well, Telkom is come and take your devise because of the bad service and please don't debit my account.