Bad service and over billing

<p>17 December 2016 my contract ended I still had data and minutes and Telkom gave Me additional data and minutes in December I decided that I needed to take up a contract to upgrade my device I took this up thinking that my data and all will move over after all it's one service provider. I took up a contract on the 23rd of December was told nothing about forfeiting my data or minutes but was told that a limit should be set and a prorata amount of data will be given to me and a prorata amount will be debited my Husband got the statement yesterday it shows the bill for end January will be over R1000 which is rediculous. I would've understood if I didn't have a limit set and if it was an open line but it's not I was forced to buy data to test the phone as the first device was faulty I want Telkom to take responsibility for their faults rectify their billing as the call centre and instore can not assist and to compansate us our last data back and spent money for data and to look into this matter thoroughly a lady Andiswa called me and said she will send the matter back to the store for the store to get back to me after I initially registered a complaint with the Southgate store as I received no copy of contract but requested and received a proof of purchase on the 26th when we collected the SIM cards I feel this is Telkoms way of making money from us I can not stand for this unfair treatment I get no answers only demands from Telkom. I don't see my case as unnecessary but very reasonable and want this matter resolved before the debit goes off on the 25th of January. If any additional information is required please contact us ********** / ********** 246.</p>